Doctor's Note

A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.

Service Design Workshop at Webdagene, Oslo

If you’re involved in Web work and UX and interested in Service Design, live|work’s Lavrans Løvlie and I will be running a workshop on service …

Andy Cameron

This morning I received the shocking and very saddening news that my ex-lecturer and colleague, friend and mentor, Andy Cameron died yesterday (May 28th) of a …

Why the big type?

Zeldman started it.

Without Design Methods, I Feel Like I Am Cheating

Without Design Methods, I Feel Like I Am Cheating - another cracking post from Jon Kolko. This one is close to my heart because I teach design methods on …

Research and Experience Prototyping Tools, Tips and Apps

I have been giving lists of experience prototyping tools and tips for doing research to quite a lot of students recently, so I thought I would start compiling …

Life is a prototype - fail early and often.

We live in a culture that encourages envy. Envy for products we don’t own, lifestyles we don’t have, happiness we believe others have. Growing up …

Touchpoint Observatory: One company’s junk service is another company’s gold

In Germany and Switzlerand1 there is an accepted culture that contracts for most services can be renewed for a year – sometimes even two – automatically if you …

Touchpoint Observatory: ICE restaurant car

Breakfast on the German ICE train While there are a few things not to like about German trains - officious staff, annoyingly slow ticket machines - it’s …

Kickstarter, Pitchforks and Torches

Kickstarter, Pitchforks and Torches – the latest update from Casey Hopkins’s Elevation Dock Kickstarter project has a priceless paragraph about the …

Bye, Hillman. Knowing you has been a privilege.

Photo: Gabriel de Urioste What a sad thing to hear. The very brilliant and lovely Hillman Curtis died on the 17th April at the too-young age of 51. I watched …