Service Design Workshop at Webdagene, Oslo
If you’re involved in Web work and UX and interested in Service Design, live|work’s Lavrans Løvlie and I will be running a workshop on service …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Andy Cameron
This morning I received the shocking and very saddening news that my ex-lecturer and colleague, friend and mentor, Andy Cameron died yesterday (May 28th) of a …
Without Design Methods, I Feel Like I Am Cheating
Without Design Methods, I Feel Like I Am Cheating - another cracking post from Jon Kolko. This one is close to my heart because I teach design methods on …
Research and Experience Prototyping Tools, Tips and Apps
I have been giving lists of experience prototyping tools and tips for doing research to quite a lot of students recently, so I thought I would start compiling …
Life is a prototype - fail early and often.
We live in a culture that encourages envy. Envy for products we don’t own, lifestyles we don’t have, happiness we believe others have. Growing up …
Touchpoint Observatory: One company’s junk service is another company’s gold
In Germany and Switzlerand1 there is an accepted culture that contracts for most services can be renewed for a year – sometimes even two – automatically if you …
Touchpoint Observatory: ICE restaurant car
Breakfast on the German ICE train
While there are a few things not to like about German trains - officious staff, annoyingly slow ticket machines - it’s …
Kickstarter, Pitchforks and Torches
Kickstarter, Pitchforks and Torches – the latest update from Casey Hopkins’s Elevation Dock Kickstarter project has a priceless paragraph about the …
Bye, Hillman. Knowing you has been a privilege.
Photo: Gabriel de Urioste
What a sad thing to hear. The very brilliant and lovely Hillman Curtis died on the 17th April at the too-young age of 51. I watched …
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