Unamed Soundsculpture
What with all the talk of service design, I’ve been ignoring my interactive roots, but for a research project about buildings as hybrid communication hubs …
Doctor's Note
A mix of essays and commentary about design, innovation, technology, society, coaching, personal and leadership development. Since 1996.
Service Design Workshop at Webdagene, Oslo
If you’re involved in Web work and UX and interested in Service Design, live|work’s Lavrans Løvlie and I will be running a workshop on service …
Andy Cameron
This morning I received the shocking and very saddening news that my ex-lecturer and colleague, friend and mentor, Andy Cameron died yesterday (May 28th) of a …
Without Design Methods, I Feel Like I Am Cheating
Without Design Methods, I Feel Like I Am Cheating - another cracking post from Jon Kolko. This one is close to my heart because I teach design methods on …
Research and Experience Prototyping Tools, Tips and Apps
I have been giving lists of experience prototyping tools and tips for doing research to quite a lot of students recently, so I thought I would start compiling …
Life is a prototype - fail early and often.
We live in a culture that encourages envy. Envy for products we don’t own, lifestyles we don’t have, happiness we believe others have. Growing up …
Touchpoint Observatory: One company’s junk service is another company’s gold
In Germany and Switzlerand1 there is an accepted culture that contracts for most services can be renewed for a year – sometimes even two – automatically if you …
Touchpoint Observatory: ICE restaurant car
Breakfast on the German ICE train
While there are a few things not to like about German trains - officious staff, annoyingly slow ticket machines - it’s …
Kickstarter, Pitchforks and Torches
Kickstarter, Pitchforks and Torches – the latest update from Casey Hopkins’s Elevation Dock Kickstarter project has a priceless paragraph about the …
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