Doctor's Note

Photo: Gabriel de Urioste What a sad thing to hear. The very brilliant and lovely Hillman Curtis died on the 17th April at the too-young age of 51. I watched …

All companies are going to become software companies. Jon Kolko trying out some provocative thoughts. Obviously the idea that all products are services appeals …

Photo check deposits fail from Chase Mobile App – Marco Arment details why Chase’s idea of a mobile app with which you can photograph your cheques and …

Entrepreneur designers in final form - Liz Danzico has posted a thorough set of links to SVA’s IxD MA (@svaixd) brilliant course (in Europe we would say …

Does Your Research Exist? Another great list of tips from John Thackara about how to get your research out there in a useful way. These three are particularly …

Design research: sorting your shoe walking from your talk talking « is a good piece on being realistic about design research and choosing the appropriate method …

On The Value of Tinkering is a thoughtful piece by Jeff Howard on the issues of teaching service design: An entire generation of web designers have bootstrapped …

Germany Is a Nation of Grumblers says SAP Co-Founder Hasso Plattner. Maybe they wouldn’t be if SAP’s software wasn’t so awful. There’s a …

How to tell managers they’re wrong about UX research and still get hired from Dave Travis over at Userfocus. Heard these before? ‘Market research uses …

Design for a two speed world is a painful example of how a number of small touchpoint gaps lead to a service experience crevasse from made by many’s …