Doctor's Note

When companies struggle to get their heads around service, they often end up marketing services as if they were products. The above image is for television …

Andrew Hinton describing Path’s failure as a UX failure: This is in part what some of us in the community are calling the failure of “user experience …

This lovely piece of work is in a multistory car park in Ipswich in the UK. There are two lifts next to each other and something must have broken or been …

The Three Rs of Modern Creativity Iain Tait’s wisdom on what we all need these days. Resilience, Restraint and Respect. Pretty good combination if you ask …

Burn Note is either completely brilliant or rather sinister. It is an e-mail service that destroys all traces of the message once sent, a la Mission Impossible: …

What matters in life . Marco comments on Jeff Atwood leaving stack exchange. His own thoughts are worth pasting up on the wall: Whatever startup you’re working …

In Germany, mobile phone contracts are 24 months by default, not just for an iPhone. Additionally, there is a culture here whereby contracts are automatically …

Interesting piece in The New Scientist about pirate file-sharing moving into the realm of 3D objects thanks to the growth of cheap 3D printers. Of course the …

Switzerland, like Austria (where Service Design in Tourism is being held), has a big tourism industry. Mainly in the mountains, of course, but also the lakes …

15 fantastic data visualisations is a collection of “some of the best and most beautiful visualisations on the web that are based on time, geography, …